customer service

***teddylux cashmere is currently moving the studio. We are taking a brief hiatus from sewing bears. Please check back in the next few months - Thank you!!****

every TEDDYLUX CASHMERE item is handmade and custom sewn to order in Atlanta, Georgia. Each is one-of-a-kind and a very special gift.
It does take time for us to sew each bear...please plan accordingly.

online ordering:
choose the style of cashmere animal you would like: boy, girl, or neutral, or cashmere headband. Proceed through the order via the 100% secure Paypal shopping cart. We accept Mastercard, Visa, American Express, and Discover. Every teddylux cashmere item is wrapped in tissue and put in a recycled cardboard gift box, with a stylish ribbon bow, ready for gifting!

shipping:
for US Customers
teddylux cashmere items are created, then shipped shipped USPS Priority Mail - you should receive your bears approximately 10 business days after ordering. Shipping costs will be combined for larger orders, and will be shipped UPS. If you need special rush delivery, please note in your order and we will work out a custom shipping solution for you.
for International Customers
Sorry, we are currently only shipping to US and Canada.

another satisfied customer!
We think you will love your teddylux cashmere items. Please contact teddylux@teddylux.com within ten days of receiving your teddylux item if you are not completely satisfied. Credit or an exchange will be arranged. Also, please let us know if you have any difficulties with our site or if there is anything we can do to make your online shopping experience better.

custom orders:
we can create a custom bear, bunny or elephant with your cashmere sweater. Please refer back to our main site, www.teddylux.com, and click on custom sewn for more information.

cashmere upcycling:
we gratefully accept cashmere donations! If you've got a moth hole, we can work around it. Please refer back to our main site, www.teddylux.com, and click on upcycle + donate.

If you have any additional questions about ordering, or shipping, please email teddylux@teddylux.com